Most of our collection is individually handmade and one of a kind. Because of our unique process and the handmade nature of our work, there are slight differences in each piece and cannot guarantee an exact replica of every order. While we strive to maintain consistency in all of our designs, we encourage customers to embrace the organic quality of our jewellery rather than focus on perfection and precise uniformity.

All of our gold rings are made with solid 14 karat gold, unless otherwise stated. Each piece is stamped or engraved indicating the type of metal used. All of our pieces are cast in Toronto using a reputable vendor and the gold alloys are always consistent in content and colour. Some photos may look more vibrant than others, simply because of the photography or lighting. 

Whether it is fine jewellery or costume, precious gemstones or semi-precious, we recommend soaking your jewellery in warm water with dish soap and baking soda and gently scrubbing it with a soft toothbrush. We do not recommend over the counter chemical “dips” and cleaners as they may tarnish your jewellery further or affect your gemstones. Make sure to regularly check for loose gemstones and reach out to us if you suspect a stone has come loose. You can check out our blog posts on jewellery care tips here, here and here. If you are ever unsure of how to take care of your new jewellery, please contact us for advice.

There are a few creative ways you can try and guess sizing e.g. measuring any existing rings they have. But, if you can't do this we recommend purchasing a ring “as-is” and presenting your gift prior to requesting any alterations. If you got the size wrong and it was a ready-made purchase, you may return the ring within 7 days and we will exchange it with a new ring in the correct size or make one to order*. All shipping is at your cost.

We offer one complimentary sizing within 6 months of your purchase if the ring has not already been sized or altered. 

*Rings made to order are subject to additional fees, an up to a 6-8 week wait time and are non-refundable.

All of our pendants and necklaces come with a 16” chain unless otherwise noted. If you require a longer chain, we will add an extension at a fee to cover the additional cost of gold. Please be mindful of the chain style when placing your order as some pendants are permanently attached to their chains and cannot be swapped out with your personal chains.

We can make any piece in any size - just add it to the notes at check out if you don't see your size listed!

Our best advice is to visit your local jeweller or jewellery retailer to have your finger professionally sized. Most jewellers will offer this as a free service. When possible, please specify whether you are purchasing a wide or narrow band as this sometimes affects the fit of the ring. Plastic ring sizers can be ordered from our website and shipped using regular mail. We are not responsible for jewellery ordered in the wrong size. If the style of ring is sizable we will make the adjustment at your cost. 

Meg has spent the last decade of her career forming close relationships with a small handful of reputable suppliers around the world. Our suppliers align with our brand values and adhere to our high standard of ethics and sustainable practices.

We love to use your own stones! Our mission is always to reduce the use of natural resources and recycle whenever possible however, due to the sensitive nature of our process not all stones can always be used. Please contact us directly if you are interested in using your own stone in a Made to Order piece or signature ring.

Our custom books are currently closed as of June 2024.

We are not offering this service currently as our custom books are closed as of June 2024.

We guarantee the structural integrity and craftsmanship of our jewellery however we do not cover normal wear and tear, accidental damage or theft. Normal wear and tear would include but is not limited to: abrasions on the metal and/or gemstones, chips, fractures or softened facets of gemstones, distorted or misshaped metal due to stress or force, and broken or lifted prongs. 

A defect in the craftsmanship of an engagement ring could include issues such as a misaligned setting, uneven prong placement, or visible soldering marks. These imperfections may affect the overall aesthetic and structural integrity of the ring. Our jewellery undergoes a rigorous quality control process with multiple steps to ensure exceptional craftsmanship before it is shipped. If you notice an issue upon receipt please photograph it to the best of your ability and email us right away. 

It’s important to understand the characteristics of your gemstone and materials in order to care for them properly. Meg is always happy to discuss your gemstone in depth and provide care tips to ensure a long life with your new treasure. We offer lifetime care services such as free cleanings and check ups on all purchases.

Review our General FAQs about jewellery care for more information and resources!

We offer an Appraisal with our jewellery, at your request, for an additional charge of $65. A complimentary appraisal is given with a jewellery purchase valued at $5000 or higher. A jewellery appraisal is given for insurance purposes and can be used in the event of damage, loss or theft. The appraisal is a professional assessment of the monetary value of the piece and outlines the materials used, their quality, weights, dimensions and replacement value according to current market conditions. We charge $25 to reprint or update your appraisal.

A certificate is provided by a gemmological lab or a gemstone supplier. A certificate provides a detailed analysis of the characteristics, quality of gemstones and sometimes origin. Some of our gemstones come with a manufacturers certificate, authenticating the gemstone and its origin however, not all gemstones are certified. Most diamonds are accompanied by a grading report or lab report. Investment, rare or high value gemstones are generally accompanied by a certificate to ensure the authenticity of the gem. If a gemstone you intend to purchase does not have a certificate and you wish to have your gemstone certified, it must be sent to a gemmological lab prior to being set in jewellery. The fee for this is at your cost and dependant on the value of the gemstone as we factor in the cost to ship and insure it. 

No, you are responsible for insuring your own jewellery. It is important to add a Fine Jewellery block to your homeowners or personal insurance policy. Please reach out to your own private insurance company to register your items. We also recommend Jewelers Mutual if you prefer to keep your jewellery separate from your homeowners or tenant policy.

All of our in-stock items will dispatch within 5-7 days. Made to order items take 4-6 weeks to be made before they can be shipped. You can select your shipping preference during checkout.

If you have a delivery concern or require a rushed delivery, please contact us prior to placing an order and we will do our best to accommodate you when possible. If a ring needs to be sized please allow an additional 2-3 days.

All of our items are fully insured when shipped and for this reason a direct signature is required. If you give your courier manager permission to drop the shipment without a signature and the package is damaged, lost or undelivered, the insurance is void and we will not refund the item. In the event that the package was lost, at the fault of the courier, the item will be replaced at no cost to you.

Unfortunately, no. It is your responsibility to understand and pay for the duties and taxes in your region. It is important to note that depending on your border regulations, customs agents may contact you for your SSN number or Tax Registration number if a package is being delivered to your business. This is common practice with Canada-USA shipments. 

All purchases are final sale. It is always our mission to ensure our customers are happy and excited about their new treasures! We are committed to presenting our collection with honest, accurate information, images and certificates (when applicable) to ensure you are always confident with you purchase prior to ordering. If you have any hesitations at all please contact us prior to placing your order and we will gladly send you additional photos, videos and information. 

In the odd event that you are unsatisfied you may exchange the item. If you have ordered a ring and requested it in a specific size the ring is not longer exchangeable, as the ring has now been altered/customized.

Please note custom orders are non-refundable or eligible for exchange. It is pertinent that our clients confirm all the details and costs of the custom project prior to making an order and every step is taken to make sure you are confident in your purchase! Clients must fill and sign a custom order form acknowledging this policy. If you have any questions regarding this policy please contact our team directly at bespoke@meglizabet.com