Are all of your pieces one of a kind?
Most of our collection is individually handmade and one of a kind. Because of our unique process and the handmade nature of our work, there are slight differences in each piece and cannot guarantee an exact replica of every order. While we strive to maintain consistency in all of our designs, we encourage customers to embrace the organic quality of our jewellery rather than focus on perfection and precise uniformity.
Is the gold content the same in all of your rings?
All of our gold rings are made with solid 14 karat gold, unless otherwise stated. Each piece is stamped or engraved indicating the type of metal used. All of our pieces are cast in Toronto using a reputable vendor and the gold alloys are always consistent in content and colour. Some photos may look more vibrant than others, simply because of the photography or lighting.
How do I care for my new jewellery?
Whether it is fine jewellery or costume, precious gemstones or semi-precious, we recommend soaking your jewellery in warm water with dish soap and baking soda and gently scrubbing it with a soft toothbrush. We do not recommend over the counter chemical “dips” and cleaners as they may tarnish your jewellery further or affect your gemstones. If you are ever unsure of how to take care of your new jewellery please contact us for advice.
How do I find my ring size?
Our best advice is to visit your local jeweller or jewellery retailer to have your finger professionally sized. Most jewellers will offer this as a free service. When possible, please specify whether your are purchasing a wide or narrow band as this sometimes affects the fit of the ring. We do not recommend using a printable ring sizer of plastic sizer, as they are not accurate. We are not responsible for jewellery ordered in the wrong size. If the style of ring is sizable we will make the adjustment at your cost.
What if I am buying a gift for someone and do not know their size?
We absolutely love surprises but unfortunately, cannot be held responsible for items ordered in the wrong size. If you got the size wrong and it was a ready-made purchase, you may return the ring within 7 days and we will exchange it with a new ring in the correct size or make one to order. Rings to order are subject to additional fees and up to a 6-8 week wait time and are non-refundable.
Do you provide different lengths of chains?
All of our pendants and necklaces come with a 16” chain unless otherwise noted. If you require a longer chain, we will add an extension at a fee to cover the additional cost of gold. Please be mindful of the chain style when placing your order as some pendants are permanently attached to their chains and cannot be swapped out with your personal chains.
Can you customize your designs?
Yes! Depending on the style and scope of work we absolutely love creating custom jewellery for our clients. Please contact us directly at email@example.com to start the process!
Will you recycle my own gold?
We do our best to recycle and repurpose heirloom jewellery whenever possible. Recycling gold is subject to location and is approved on a case by case basis. Because we cannot verify the quality and content in the metal you would be providing we are not always able to guarantee the re-casting results.
Can you incorporate my own stone into a piece of jewellery?
We love to use your own stones! Our mission is always to reduce the use of natural resources and recycle whenever possible however, due to the sensitive nature of our process not all stones can always be used. Please contact us directly if you are interested in revamping your old jewellery!
How long does an item take to ship?
All of our ready-made items will dispatch within 2 to 3 business days. You can select your shipping preference during checkout. Certain items are limited to specific conditions. If you have a delivery concern or require a rushed delivery, please contact us prior to placing an order and we will do our best to accommodate you when possible.
What happens if my package isn’t received?
All of our items are fully insured when shipped and for this reason a direct signature is required. If you give your courier manager permission to drop the shipment without a signature and the package is damaged, lost or undelivered, the insurance is void and we will not refund the item. In the event that the package was lost, at the fault of the courier, the item will be replaced at no cost to you.
Do you cover customs fees?
Unfortunately, no. It is your responsibility to understand and pay for your regions duties and taxes.
What is your return policy?
It is always our mission to ensure our customers are happy and excited about their new treasures! We are committed to presenting our collection with honest, accurate information, images and certificates (when applicable) to ensure you are always confident with you purchase prior to ordering. If you have any hesitations at all please contact us prior to placing your order and we will gladly send you addition photos, videos and information. If you are unhappy with your purchase you may return it within 7 days- we will provide you with a return label and refund you, less the return shipping cost, as soon as we receive the item back. Please do not attempt to create your own shipping label as we must go through our own insurance company for all deliveries.
Please note custom orders are non-refundable. It is pertinent that our clients confirm all the details and costs of the custom project prior to making an order and every step is taken to make sure you are confident in your purchase! Clients must fill and sign a custom order form acknowledging this policy. If you have any questions regarding this policy please contact our team directly at firstname.lastname@example.org.